Shipping policy

Effective Date: 2026
Website: warmhaven.store

At WarmHaven, we are committed to delivering cozy comfort products to customers around the world with a smooth and reliable shipping experience.

Free Worldwide Shipping

WarmHaven offers free shipping to all destinations worldwide. There is no minimum order requirement for free shipping unless stated otherwise during promotional events.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing may take longer during peak seasons, holidays, or promotional periods.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information if available.

Estimated Delivery Time

Our estimated delivery time is usually:

7–10 business days

Delivery times may vary depending on your country, customs procedures, courier delays, holidays, weather, or other factors outside our control.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. WarmHaven is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you notice an address error after placing your order, contact us as soon as possible at support@warmhaven.store. We will do our best to help before the order is processed.

Customs, Duties, and Import Fees

International orders may be subject to customs fees, taxes, duties, or import charges depending on the destination country. These fees are determined by local authorities and are the responsibility of the customer unless otherwise stated.

WarmHaven is not responsible for customs delays or charges required by your local customs office.

Lost or Delayed Packages

If your package appears delayed, please contact us and we will assist you in checking the order status. Delivery delays may occur due to customs inspections, courier issues, weather conditions, or high-volume shipping periods.

If a package is confirmed lost by the carrier, we will work with you to provide a suitable solution, which may include a replacement or refund.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged packaging and product so we can review the issue.