Refund policy

Effective Date: 2026
Store: WarmHaven
Website: warmhaven.store

At WarmHaven, your comfort and satisfaction are our top priorities. We want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple and customer-friendly return and refund process.

30-Day Free Return and Refund Policy

WarmHaven offers free returns and refunds within 30 days of the delivery date. To be eligible for a return, the item must be unused, clean, in its original condition, and returned with its original packaging when possible.

Returned products should not show signs of wear, washing, damage, stains, odors, or misuse. Items that do not meet these conditions may not qualify for a full refund.

Eligible Products

Our return policy applies to oversized wearable blanket hoodies, cozy blanket wear, and related comfort products purchased directly from warmhaven.store.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for items that have been heavily used, washed, damaged by the customer, or returned without reasonable care. Gift cards, final sale items, and personalized products, if offered, may also be non-returnable.

How to Start a Return

To request a return, please contact us at:

Email: support@warmhaven.store

Please include your order number, full name, email address used at checkout, and the reason for your return request. Our support team will provide return instructions.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the item and packaging so we can review the issue quickly and offer a replacement, refund, or other suitable solution.

Exchanges

If you need a different color, size, or product, please contact us. Depending on availability, we may help arrange an exchange or recommend placing a new order after the return is approved.